Rogers Partner Program Agreement

This Agreement is made and entered into by and between:

Rogers Communications (Hereinafter referred to as "Rogers")

Telecom Advisor (Hereinafter referred to as "Partner")
Attn: Sukhwinder Kaur Mangat

This Partner Agreement ("Agreement") outlines the terms and conditions under which the Partner will provide call center and customer support services on behalf of Rogers. This Agreement is binding and must be adhered to by the Partner at all times.

1. Purpose of the Agreement

The purpose of this Agreement is to establish a formal partnership between Rogers and the Partner to provide customer support, account management, troubleshooting, and sales services for Rogers products and services, including mobile services, Ignite Internet, home phone, wireless home internet, and TV.

2. Scope of Services

The Partner agrees to provide the following services in accordance with Rogers' guidelines and policies:

• Customer Support: Assisting customers with general inquiries, billing issues, technical support, account management, and service changes.
• Sales Support: Providing information about Rogers products and assisting customers with sign-ups, upgrades, device financing, and promotions.
• Technical Troubleshooting: Offering basic support for Rogers Ignite TV, internet, Wi-Fi services, home phone, and mobile devices.

The Partner agrees to meet Rogers’ quality standards to ensure customers receive professional, accurate, and reliable support.

3. Rogers Branding and Marketing Guidelines

• Brand Usage: The Rogers name and logo may only be used for authorized customer support and cannot imply ownership or full representation by the Partner.
• Marketing Use: Any advertising containing Rogers branding must be pre-approved by Rogers before publication.
• Accuracy: All marketing content must follow Rogers' truth-in-advertising standards and brand style guidelines.

4. Compliance with Legal and Regulatory Requirements

• Privacy & Data Protection: The Partner must comply with Rogers’ privacy policies, PIPEDA, and customer confidentiality standards.
• Regulatory Compliance: The Partner must follow CRTC rules and Canadian consumer protection laws.
• Telemarketing Rules: Do-not-call lists, customer consent, and calling-hour restrictions must be strictly followed.

5. Performance Standards and Monitoring

• Customer Satisfaction: Meeting Rogers’ CSAT and quality goals is mandatory.
• Call Handling: Calls must follow Rogers-approved scripts and quality requirements (AHT, compliance, QA score, etc.).
• Training: All Partner agents must complete Rogers’ required onboarding and certification training.
• Operational Audits: Rogers may conduct audits of procedures, call logs, and compliance at any time.

6. Compensation and Payment Terms

• Monthly Payments: Compensation will be issued monthly.
• Incentives: Additional bonuses may be provided based on performance, quality, and sales conversions.

7. Termination of Agreement

• Breach of Terms: Either party may terminate the Agreement with 30 days’ written notice if Terms are violated.
• Immediate Termination: Rogers may terminate immediately if compliance or customer privacy is breached.
• Operational Changes: Significant business changes by the Partner may result in termination.

8. Confidentiality and Non-Disclosure

Both parties agree to protect all confidential information, including customer details, internal processes, pricing, and business strategies.

9. Dispute Resolution

Any disputes will first go through good-faith negotiations. If unresolved, disputes will be resolved through binding arbitration under Canadian law.

10. Miscellaneous

• Entire Agreement: This Agreement replaces all prior written or verbal agreements.
• Amendments: All modifications must be signed by both parties.

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Signatures

For Rogers Communications:
Signature: Rogers Partner Team
Date: September 09, 2025

Telecom Advisor (Partner):
Name: Sukhwinder Kaur Mangat
Signature: Sukhwinder Kaur Mangat
Date: September 09, 2025